Privacy Policy

At Mentorpe.com, we value your trust and are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we safeguard your data when you subscribe to our AI-powered academic solution services for IIT-JEE and NEET exam preparation.

1) Information We Collect:

When you register or subscribe to Mentorpe.com, we may collect the following information:

Name (to identify your account).

WhatsApp Number (used for login, subscription access, and communication).

Address (for user verification and subscription records).

School Name & Educational Board (to personalize solutions and maintain user profiles).

Subscription Details (plan type, duration, and status).

Payment Details (processed via secure third-party payment gateways – we do not store full card/UPI details).

We may also automatically collect technical information such as:

Device type, browser, and IP address.

Usage logs, including frequency of solution requests.

2) How We Use Your Information:

Your information is used to:

Provide access to AI-generated solutions for IIT-JEE/NEET.

Verify your subscription and manage account access.

Communicate service updates, renewal reminders, and essential alerts via WhatsApp.

Improve our AI models and user experience.

Maintain security and prevent fraudulent use of subscriptions.

3) Data Storage & Security:

All user data is stored securely with encryption and restricted access.

Payment details are processed securely by trusted third-party gateways (Mentorpe does not store card/UPI credentials).

We use reasonable technical and administrative safeguards to protect your data.

While we strive to protect your information, no online system is 100% secure. Users are advised to protect their WhatsApp account and devices.

4) Sharing of Information:

We do not sell, rent, or trade your information to third parties.

We may share your information only with:

Payment processors (to complete transactions).

Service providers (e.g., hosting, analytics, or security tools).

Legal authorities when required by law or to protect Mentorpe’s rights and security.

5) WhatsApp Communication:

Your WhatsApp number will be used to send login details, subscription confirmations, and service-related communications.

Promotional or optional updates may also be sent via WhatsApp; you may opt out of non-essential messages anytime.

6) Your Rights:

As a Mentorpe user, you have the right to:

Request access to the personal data we hold about you.

Request corrections to inaccurate or outdated information.

Request deletion of your data, subject to subscription, payment, or legal obligations.

Opt out of promotional WhatsApp messages while continuing to receive service updates.

7) Children’s Privacy:

Mentorpe is intended for students preparing for IIT-JEE and NEET exams.

Users under 18 years of age must have parental or guardian consent before registering.

We do not knowingly collect data from children under 13 years of age.

8) Data Retention:

Personal data will be retained as long as your subscription is active.

After subscription expiry or account deletion, we will retain necessary records only as required by law (e.g., billing, tax compliance).

Other data will be securely deleted or anonymized.

9) Third-Party Links:

Our platform may contain links to third-party websites or resources. Mentorpe is not responsible for the privacy practices of external sites. We encourage users to review the privacy policies of those sites separately.

10) Changes to this Policy:

We may update this Privacy Policy periodically. Any updates will be posted here with a revised “Last Updated” date. Your continued use of Mentorpe after updates indicates acceptance.

11) Contact Us:

If you have questions or concerns about this Privacy Policy, please contact us:

📱 WhatsApp Support: [Insert Official Mentorpe WhatsApp Number]

📍 Address: [Insert Official Business Address]

🌐 Website: www.mentorpe.com